Refund policy

Which purchases qualify?

Refunds are generally available for completely unused credit purchases. Partly used purchases are not normally refundable. If there are exceptional circumstances, email support@deepseekv41flash.com so we can review your case. This policy does not limit your applicable statutory rights.

Paid usage is applied to purchases in the order they were made. A later purchase may still be unused even if you have spent credit from an earlier one. Free trial usage does not use purchased credit.

How to request a refund

Open Credits and payments, select the paid order, and explain your request. If you cannot sign in, email support with the order reference. Do not include API keys or full card details.

We review each request before issuing a refund. Any pending model charges need to be resolved first so we can confirm whether the purchase is unused. Approved refunds are returned through the original payment provider; processing time depends on the provider and payment method.

While a refund is being processed

The affected credit is reserved so it cannot be spent during the refund. Your account is updated after the payment provider confirms the result. You can check the order status in your account or contact support with the order reference.

View credit packs and rates.